Return, Replacement & Refund Policy

Artemis is a Print-on-Demand Platform. We print each piece with passion and care, only for you, after you confirm the order. Hence, it's a rare case for Artemis where customers get their products dissatisfying.

However, sometimes, we may fail to fulfill your expectations, sometimes situations aren't by our side. But we offer a bond of trust between customers and Artemis, So, for further ensuring and encouraging this bond of trust artemispod.com brings you option to return the products you got (If the product is damaged or designed mistakenly). In that case Artemis will give you fresh products in return.

Reasons for returns & replacement:

If for any reason you are not satisfied with your order, you may return it as long as your item meets the following criteria:

• It is within 03 Days from the delivery date.
• All items to be returned or exchanged must be unused and in their original condition.
• Product is damaged, defective or not as described
• Size Mismatch of the product (If ordered size matches with our size chart, size mismatch is not considered. Global tolerance limit +/- 1 inch, for Tapestry and Curtain +/- 2 inch).
• Color Mismatch of the product. Please consider the color of the viewed item may differ due to RGB mode of viewing on web and display vs CMYK mode of printing, moreover, your display resolution and setting.
• Wrong product sent
• Please note, Change of mind is not applicable.
   

How to return:

Contact Team Artemis team by emailing artemispod.com@gmail.com or directly calling at our number Tel: +8801713477445 within 03 days after receiving your order.

Once we pick up or receive your return, we will do a quality check of the product at our end and if the reason for return is valid, we will replace the product with a new one or we will proceed with the refund.

Refund Policy:

• The refund will be processed after we have completed evaluating your return.

• If the item came with a free promotional item, the free item must also be returned.

• Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.

• Please note that the cash on delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

• As mentioned above, we print each piece after completion and confirmation of your order. If the product size matches with our mentioned size chart of the product and your ordered size, we will not consider replacement/ return/ refund at any cost.

• Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

• If you have selected Cash on Delivery (COD), there is no amount to refund because you haven't paid for your order.

• For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.

• If online payment is made once more due to technical error, payment refund will be made.

• You will receive a refund anytime between 7-10 working days. If you don't receive refund within this time, please contact us and we shall investigate.

Order Cancellation:

You will get a phone confirmation after you place an order. If you wish, you can cancel that order when you receive our confirmation call. You may not be able to cancel your order after you agree to receive product on our confirmation call.